Refund policy

 

Return & Exchange Policy

We offer a 7 day return policy, if 7 days have gone by once your purchase has been delivered, unfortunately we can’t offer you an exchange or return. The item will only be returned in the form of payment it was purchased. To be eligible for an exchange or return, your item must be unused, not dry cleaned, or washed and in the same condition that you received it with the original tags still on it. It must also be in the original packaging. You must also include the invoice or receipt. To complete your exchange for damaged goods, we require a receipt or proof of purchase. (Invoice or Receipt). Please note that all items are inspected before they are shipped out to you.

Items Return Policy:
We only replace items if they are defective or damaged. If the item is no longer available or on back order, we will notify you, please reply to our email within 5 days of our reply or the exchange / store credit will be no longer valid. If the item is no longer available for us to order, we will issue you a store credit or return. If the item or items are damaged please email us at wesleyscottsinfo@gmail.com within 5 days after delivery to you. Please note that all items are inspected before they are shipped out to you.

Returning Gifts:
Must be accompanied with original invoice to be able to return or exchange damage items. If the original purchaser is not requesting a return then the returned funds will be issued in the form of a store Credit. Your item must be unused, not dry cleaned, or washed and in the same condition that you received it with the original tags still on it. It must also be in the original packaging. All sale and clearance items are final sale.

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item you should consider using a tracking shipping service or purchasing shipping insurance. This will be protection for you to ensure that your return was received by us. We are not responsible for items we did not receive. We will use the post mark to as the official return date of the package. It is at our discretion to return the item, we will contact you to let you know if your return was rejected. 

All swimwear, bodysuits, intimates, jewelry, face masks, Self-Care, Clearance, and beauty products are final sale and non-refundable.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow 5 - 7 business days from the day we receive the returned package to process.
• We will email you after return has been processed to confirm what has been done.